Refund Policy

Our products are food. That shapes what we can take back, so please read this before you order.

Unopened packs: 7 day return

You can return any pack within 7 days of delivery, for any reason, as long as it is unopened, sealed and in its original packaging. Write to care@ghifoods.com with your order number. We arrange the return and cover the return shipping cost.

Opened packs

For food safety we cannot take back a pack once its seal is opened, unless there is a quality problem with it.

Damaged, wrong or missing items, or a quality problem

Write to us within 7 days of delivery with your order number and clear photos of the pack, its batch label and the problem. After checking, we send a replacement or refund you, whichever is practical. We may ask you to send the pack back, at our cost.

Cancelling an order

• Before dispatch: you can cancel from your account or by email, and we refund the full amount.
• After dispatch: the order cannot be cancelled. Once it arrives, you can use the 7 day return above.

We may cancel an order ourselves if an item is out of stock, the pincode cannot be served, the price or listing was clearly wrong, or the payment looks fraudulent. If we do, we refund everything you paid.

How refunds are paid

• Refunds go back to the payment method you used. We do not refund in cash or to a different account.
• If you return an unopened pack because you changed your mind, we refund the price of the pack. The ₹50 delivery charge, if you paid one, is not refunded.
• If the problem is ours (a damaged, wrong or missing item, a quality problem, or an order we cancel), we refund the delivery charge too.
• For returns, we start the refund within 7 to 14 days of receiving and checking the pack.
• After we start it, your bank or UPI app usually shows the money within 5 to 7 working days. That part is not in our control.
• If a GST invoice was issued for the order, you receive a GST credit note for the refunded amount.

Exchanges

We do not exchange one product for another. Return the unopened pack and place a new order.

Orders placed elsewhere

If you bought our products on Amazon, Blinkit or another marketplace, that platform's return policy applies and the return has to be raised there.

Contact and grievances

GHI Gourmet Health Impressions is a brand of GHI Engitech Mark.

1449, Aakashdeep Society, Bh. All India Radio Station, Makarpura, Vadodara 390010, Gujarat, India
Email: care@ghifoods.com
Customer care: +91 879 945 1449

Grievance Officer: Gunjan Shukla. If you have a complaint, write to the Grievance Officer at the email above with your order number. We acknowledge complaints within 48 hours and aim to resolve them within one month.