Shipping Policy

This page explains where we deliver, what it costs and how long it usually takes.

Where we deliver

We deliver to every pincode in India that our courier partners serve. If your pincode cannot be served, we cancel the order and refund it in full.

We do not ship outside India through this website. For export and bulk supply, use the enquiry form on our Export page.

Delivery charge

• Orders with items worth ₹500 or more: free delivery.
• Orders below ₹500: a flat ₹50.

The charge is shown at checkout before you pay.

Dispatch and delivery time

• We usually dispatch within 24 to 48 hours of a confirmed order.
• Delivery usually takes 1 to 4 days after dispatch, depending on your pincode.

These are estimates, not guaranteed dates. Couriers, weather, festivals, strikes, checks by authorities and remote locations can add time, and that is outside our control. A delay by the courier is not by itself a reason for compensation, but if your parcel is badly late, write to us and we will chase it.

Tracking

When your order leaves us, we email you the courier name, the tracking number and a link to your order page, where you can also download your invoice.

Your address and phone number

Please check your address, pincode and mobile number before you pay. We can change them only until the order is dispatched. If a parcel comes back to us because the address or phone number was wrong, or nobody was available to receive it, we will contact you. Sending it again may carry a second delivery charge.

Damaged or opened parcels

If the outer parcel looks opened or badly damaged, you may refuse it. If you find a problem after accepting it, see our Refund Policy.

Contact and grievances

GHI Gourmet Health Impressions is a brand of GHI Engitech Mark.

1449, Aakashdeep Society, Bh. All India Radio Station, Makarpura, Vadodara 390010, Gujarat, India
Email: care@ghifoods.com
Customer care: +91 879 945 1449

Grievance Officer: Gunjan Shukla. If you have a complaint, write to the Grievance Officer at the email above with your order number. We acknowledge complaints within 48 hours and aim to resolve them within one month.